QSCU is proud to announce we have signed the Mutual Banking Code of Practice which repalces the Credit Union Code of Practice.The code reinforces the value we place on improving the financial wellbeing of our Members. Read on to learn about our 10 key promises to you.

• We will be fair and ethical in our dealings with you
• We will focus on our Members
• We will give you clear information about our products and services
• We will be responsible lenders
• We will deliver high customer service and standards
• We will deal fairly with any complaints
• We will recognise Members rights as owners
• We will comply wit our legal and industry obligations
• We will recognise our impact on the wider community
• We will support and promote this Code of Practice.

More Information

Download the Mutual Banking Code of Practice