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Internet Scam Warning

Members please be aware of the following internet banking scam in which a pop-up appears when accessing the internet banking login page.

Internet scam warning

NOTE: QSCU will never ask for your password or account details to be disclosed via a link within a pop-up, email or over the phone. If you receive any correspondence of this nature, please disregard it and contact us immediately.

What to do if the pop-up appears

If this pop-up does appear on your computer, please do not enter your personal information, passwords or PIN numbers.

Close your internet banking and perform the following tasks:

  1. Go into your internet browser and DELETE:
    • all temporary files
    • all cookies
    • your browsing history
  2. Perform a scan for possible viruses and Trojans using your virus protection software. If you don’t have anti-virus protection, we recommend that you do not use Internet Banking until you have installed and/or updated your anti-virus protection software.
  3. Please do not save internet banking as a ‘favourite’ on your computer. Always go through the QSCU main website to access internet banking.
  4. Contact us on 1300 747 747 as a precaution so we can securely change your internet banking password and Factor2 icons.

If you need any further information, please contact us on 1300 747 747.

Comments

avatar Emma Buschkens
0
 
 
Hi,

I just wanted to let you know I just received an email from itroutinetasks@qantascu.com.au with a "contact details form" requesting me to fill it in. I believe this is a scam, so wanted you to be aware in case you weren't already.

Thank you,

Emma Buschkens
Tuesday 13 December 2011, 16:17
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avatar Karah
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Gee whiz, and I thuohgt this would be hard to find out.
Sunday 18 December 2011, 22:48
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avatar Christiana
0
 
 
I thought finding this would be so arduous but it's a brezee!
Tuesday 03 January 2012, 20:39
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avatar Jesslyn
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Ppl like you get all the brains. I just get to say thanks for he asnwer.
Tuesday 10 January 2012, 06:58
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avatar Jailen
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That really captures the spirit of it. Thanks for postnig.
Tuesday 10 January 2012, 16:40
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avatar QSCU
0
 
 
Hi Emma,

Thank you for bringing this to our attention.

So we can conduct a full investigation would you mind forwarding the email you received to me at: onlinemarketing@qantascu.com.au. Once you have forwarded the email, please delete it.

QSCU will never ask for your passwords, secure icons, PIN’s or account details within a pop-up, email, or over the phone. If you receive any correspondence of this nature again, please delete it and contact us immediately. There are additional security tips available on our website if you would like to know more.

Thanks,
Sophia @ QSCU
Tuesday 13 December 2011, 17:35
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