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Our new look website

We’ve always received great feedback around our website; that it was simple and easy to find what you were looking for, wasn’t difficult to navigate, and had a great overview of our products and services.

 

This feedback formed an important direction for our new design, whilst also ensuring that it was geared to incorporate a host of new tools and functions. The new look website also incorporates our new brand and positioning too, which features existing Members endorsing QSCU as offering ‘a great deal more for your banking’.

New website enhancements include:

  • More interest rate and product comparisons with the banks– on home loans, personal loans, and savings accounts
  • Introduction of factsheets – Members now have the ability to request product information sent directly to their email
  • Easy access to tools including calculators, product information, and more online forms
  • Integration of our Qwealth website into the one QSCU website, so Members can see our full range of wealth and banking products in the one place
  • Improved navigation making it even easier to find what you’re looking for

Tell us what you think!

Just because our new look website has now launched, it doesn’t mean that the improvements and enhancements stop here. Our website is a service and information tool and we need your help to ensure that it remains relevant to you – both now and in the future.

To provide feedback please write a comment below or contact us.

Comments

avatar Margaret Gibbs marg@eylink.net.au
0
 
 
I'm sorry but I have found it extremely slow and also difficult to even write this comment to you when I had to correct a word it refused to even delete a letter.
Very disappointing, the old one was faster and more concise.
Tuesday 29 November 2011, 16:46
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avatar sophia@qantascu.com.au
0
 
 
Hi Margaret,

We have made some changes to the website, could you please tell us whether you are still finding the website slow?

Thanks,
Sophia
Tuesday 06 December 2011, 10:25
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avatar Sonia White sonialjwhite@gmail.com
0
 
 
Hello,

The Online Log In drop down box rarely works; I need to click onto another page in order to get to the online banking login - this is VERY frustrating (this occurs on all 3 computers I use).

Regards
Sonia
Thursday 01 December 2011, 10:08
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avatar QSCU
0
 
 
Hi Sonia,

Could you please tell me what browser you are using? For example, Internet explorer 8,9 or firefox?

Will try and solve this problem as soon as possible.

Thanks,
Sophia
Tuesday 06 December 2011, 10:30
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avatar Lisa price Mlprice@iinet.net.au
0
 
 
Please change the 'Online Banking' login button to a standalone button, rather than from the drop down menu of the Online Login. I access online banking daily and it was easier and quicker in the old format.
Thursday 01 December 2011, 21:53
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avatar QSCU
0
 
 
Hi Lisa,

Thanks for your feedback; one of the main changes from our old website was the integration of our Q-wealth website. This integration has enabled our Members to access all our products and services from the one website.

In doing this, we created a drop down menu as there are now two different logins - one for Online Banking and one for our Q-wealth Members.

I hope this hasn't inconvenienced you too much and you are enjoying the new website.
Thanks,

Sophia @ Qantascu
Wednesday 11 January 2012, 13:53
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avatar kris
0
 
 
Are customers now required to provide description of their three icons to log in to the website?
I am being asked to provide a verbal description of these icons when I try to sign on for online banking
Monday 05 December 2011, 20:41
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avatar QSCU
0
 
 
Hi Kris,

This is a virus and please ignore it, do not fill in this information. If you could please call us on 1300 747 747 and one of our staff members will assist you further, we will be able to rectify the problem as soon as possible.

QSCU will never ask for a description of Factor 2 icons outside of Online Banking. Never give any private information out unless securely logged in to Online Banking.

Thanks,
Sophia @ Qantascu
Wednesday 07 December 2011, 16:29
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avatar Margie
0
 
 
This was so helpful and easy! Do you have any airtcles on rehab?
Sunday 18 December 2011, 18:02
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avatar QSCU
0
 
 
Hi Margie,

Glad the articles are helpful. What rehab articles are you looking for? I might be able to find some for you.

Thanks,
Sophia @ Qantascu
Wednesday 11 January 2012, 14:01
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avatar Wiseman
0
 
 
Nothing I could say would give you undue cirdet for this story.
Monday 02 January 2012, 17:00
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avatar Taron
0
 
 
Keep on wriitng and chugging away!
Wednesday 04 January 2012, 03:05
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avatar Kathreen
0
 
 
Free knowledge like this doesn't just help, it promote demcorcay. Thank you.
Tuesday 10 January 2012, 09:24
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avatar Mandy Colla mco62@optusnet.com.au
0
 
 
I am am mamber and am not able to access Online Log in, I click on the above link "Online Log in" and nothing happens...please help.

Thank you
Mandy Colla
Monday 05 December 2011, 21:36
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avatar QSCU
0
 
 
Hi Mandy,

Could you please tell me what browser you are using? For example, Internet explorer 8,9 or firefox?

Will try and solve this problem as soon as possible.

Thanks,
Sophia
Tuesday 06 December 2011, 10:31
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avatar John
+1
 
 
the website is absolutely fantastic!!
Wednesday 07 December 2011, 16:30
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avatar QSCU
0
 
 
Hi John,

Thanks for your comment, we are delighted that you love the new website. Is there something in particular that you love about this site compared to the previous website?

Speak soon,

Sophia @ Qantascu
Wednesday 07 December 2011, 16:41
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avatar Bianca Rodriguez
0
 
 
I am disappointed. I dont like the changes you have introduced. Now I dont know where to find information, I feel stupid as a result. I am not happy at all.
Monday 16 January 2012, 16:23
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avatar QSCU sperrottet@qantascu.com.au
0
 
 
Hi Bianca,

I’m sorry to hear that you’re having trouble navigating through the site.

We’ve grouped some of the sections together for easy navigating. The right hand vertical navigation is your tools – rates, fees, calculators etc. And the tool bar which runs horizontal through the middle of the home page are our products – loans, deposits, wealth etc.

If you’re looking for something in particular though please let me know and I can either point you in the right direction or send it through to you.

Thanks,
Sophia
Monday 16 January 2012, 16:27
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avatar Jacinta Cassar
0
 
 
Since the chances have been implemed i am not able to log in to online banking, i have writen many emails and the problem has not been fixed. Why am i not able to log into online banking????
Monday 30 January 2012, 21:52
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avatar QSCU
0
 
 
Hi Jacinta,

I hope our IT department was helpful to you yesterday!

Just to confirm, if you’re having troubles accessing online banking please reset your Internet Explorer settings back to ‘default’ as it may be freezing on the online login page – this will disable the pop up blocker.

Once you have changed these settings, you should be able to access online banking.

If you continue to have problems with accessing the website and/or online banking please email me or contact us on 1300 747 747 and we will resolve the matter as soon as possible.

Thanks,
Sophia

Friday 03 February 2012, 10:53
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