Our Telephone Banking service gives you 24 hour access to your accounts from any touch phone and you only pay the cost of a local call, regardless of where you ring from within Australia.

Simply call our Telephone Banking hotline on 1300 360 865 and by following the voice prompts, you can:

• Check your account balances
• Transfer funds between accounts (yours and other Member accounts)
• Make BPAY payments
• Check transactions (select account and have the five last transactions read to you, with the option to hear an additional 5 transactions read)
• Check your loan account balances
• Obtain interest earned for the last financial year

What number do I call to access Telephone Banking?

The number for Telephone Banking is 1300 360 865. You will be taken step by step through each action.

How do I register for Telephone Banking?

Registering is easy and you can go online and alter your alerts at any time.

How it works

• Fill out an application form
• We then issue a security access code
• Once you have your access code, call 1300 360 865 at the cost of a local call
• Follow the prompts and choose from menus offered
• Then you can access your account via Telephone Banking, 24 hours a day, 7 days a week!

What happens if I forget my access code?

You must notify us when your access code is not working or if you have forgotten your access code. We will then issue you a new access code after we have performed the appropriate identity checks. You will then be required to change this code the next time you use Telephone Banking.

Questions?

If you have any questions, please contact us 

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