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Compliments and Complaints

At Qantas Credit Union our commitment to providing the best possible service to you and your family is paramount. And so we'd love to hear from you.

If you've had a great experience please let us know, as we like to pass on your compliments to our staff. If you haven't had such a great experience, please let us know that too, so we can ensure that we're always improving and learning how we can do things better.

For enquiries relating to one of your accounts you'll need to log in to Online Banking to send a secure email. Log in to Online Banking and select 'Secure Mail.'

  For general feedback or enquires

Dispute Resolution

Our commitment to service is paramount, and we will always do our best to ensure disputes don't arise.

However, in the event that a dispute does arise, we sincerely try to resolve them without involving an independent arbitrator, and we have established an internal dispute resolution procedure for this purpose. We have found it works in the best interests of our Members and of the Credit Union.

For information on how to make a complaint please call the Credit Union on 1300 747 747.

However, for those rare occasions when a dispute cannot be resolved to our Member's satisfaction within the Credit Union's procedures, you then have access to the Credit Ombudsman Sevice Limited (COSL) to seek an independent and impartial decision.

Full details are available in our brochure, 'Dispute Resolution', which you can request by calling 1300 747 747 or Click here to download a copy.

The Credit Ombudsman Service Limited can be contacted on:
Web www.cosl.com.au
Phone 1800 138 422
Fax 02 9273 8440
Mail COSL PO Box A252 Sydney South NSW 1235

More information