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Contact Centre

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Attention Members: Please be advised that due to a Telstra outage our call centre is receiving limited calls. Telstra are currently working on this issue, in the interim though please send us a secure email via online banking or at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . We apologise for any inconvenience. 


Chermside Branch - Re-opening

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We're very pleased to let you know that our Chermside branch will be reopening on Tuesday 23 June 2015.

Read more: Chermside Branch - Re-opening


Interest rate changes - 20 May 2015

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Please be advised that the following interest rates have changed, effective 20 May 2015.

Read more: Interest rate changes - 20 May 2015


Take advantage of our lowest home loan rates ever

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Check your current loan re-payments in online banking, and view your new minimum re-payment.
How do I check my new minimum re-payment?
  • Login to online banking
  • Hover over “available balance” to view your new minimum re-payment details.
  • Modify scheduled transfers with your new amount 
Need help updating your re-payment?
Send us a secure email or call us on 1300 747 747.

BPAY scam

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We're aware of a current campaign targeting Members through fraudulent emails purporting to be from BPAY, claiming that a payment has not been successful. The email directs recipients to open an attached Word document. Please refer to our FAQ's for what to do if you receive a suspicious email.

For more information on this particular scam, please visit

You can also report this scam to SCAMwatch directly if you wish, please visit the SCAMwatch website


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