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Card Security

Your PIN

You will be issued with your own personal identification number (PIN) which is forwarded to you within a few days of receiving your CueCard or Visa Debit Card. Every time you use your CueCard or Visa Debit Card you will be required to enter in your PIN in order to prove that you are the owner. It is therefore very important that your PIN is memorised and not stored with your card for security.

PIN Security

You should follow the guidelines below to protect against unauthorised use of plastic card and PIN. These guidelines provide examples of security measures only and will not determine your liability for any losses resulting from unauthorised EFT Transactions. Liability for such transactions are contained within the conditions of use of the card outlined in our Product Disclosure Statement. Copies of the PDS can also be obtained from any Service Centre of Qantas Credit Union.

Guidelines for Ensuring the Security of your card and PIN:

  • Sign the card as soon as you receive it;
  • Keep the card in a safe place;
  • If you change the PIN, you must not select a PIN that represents your birth date or a recognisable part of your name;
  • Never write the PIN on the card;
  • Never write the PIN on anything that is kept with or near the card;
  • Never lend the card to anybody;
  • Never tell or show the PIN to another person;
  • Use care to prevent anyone seeing PIN being entered at Electronic Equipment;
  • Immediately report the loss, theft or unauthorised use of the card to Credit Union;
  • Examine your periodical statement immediately upon receiving it to identify and report, as soon as possible, any instances where the card has been used without your authority; and
  • Immediately notify Qantas Credit Union of any change of address.

What if my card is lost or stolen?

Refer to the Terms and Conditions of CueCard and Visa Debit Card in the Product Disclosure Statement Part A for details of how to report the loss, theft or unauthorised use of the card or PIN.

Australia wide toll free: 1800 621 199 (24 hours toll free)
From overseas: +61 2 9582 3200